Communication
90% of my time is spent communicating
At meetings, I express my point of views when required
Emails are kept short and to the point
I prefer personal interaction over digital for critical issues
Leadership
It's important my team understands the WHY of what we do
I trust my team to be capable at their jobs
My jobs exists to serve them and my management
I compliment their successes and guide them through challenges
Documentation
I'm trusted to create formal documents like SOPs
I have an eye for detail and consistency on paper
Instructions are clear and concise
You won't find ambiguity on documents I create
Project Management
Communication is key
Stakeholder management is important
Setting expectations and monitoring progress and reporting
Vendors can be a weak link - I keep a close eye on them
Coaching
I ask the right questions
My coachee has the knowledge, I bring it to the surface
I encourage my team to discover their own answers to their challenges
 
Presentation
Keep it simple and to the point
Less words more pictures - the focus should be on the person presenting, not the slide show
Use standard templates
Be a subject matter expert on whatever your presenting
Customer Service
I put myself in the customer's shoes
Empathize with their needs
Set expectations on what is possible and was is not
Never over promise
Keep them informed as much as possible
Reporting
I use my experience with databases to extract reports
Knowledgable about filtering, AND/OR conditions to get to the data I need
I'm a big fan of Pareto - I seek the 20% of issues that cause 80% of problems
Reports are only worth something if there is tangible action from their results
Self Motivated
I don't wait for my boss to assign something to me. I see a need and I try to fill it, seeking the bosses approval where necessary
If an idea gets shot down, if I disagree with a colleague, I don't let it get me down. As a leader it's my job to stay positive.
Reliable & Trustworthy
A task assigned to me has only one possible outcome - it gets done
Challenges or roadblocks that require my manager's intervention are brought to the table immediately
I don't passively wait for a response from others. If they take longer than required, I follow up persistently till an answer or action is recieved
Risk Analysis
I look at a situation holistically
I anticipate problems on any change
I consider and engage all stakeholders impacted
I voice concerns and ensure an acceptance or mitigation
Time Management
My day begins by scheduling my calendar
I prioritize intensive work at the start of the day
I attend meetings only where I add value
Email management is short and to the point