February 22, 2017

“World Class Customer Service” – a buzzword that get’s used a lot in the corporate world. Yet I don’t often see leaders defining what customer service means to their departments.

Do you recall any of these speeches – “We must provide the best customer service experience...

February 4, 2017

Have you ever had an idea you thought was amazing? You really believed that this idea would be a departmental game changer. To top it off, you have a boss who supports new ideas and is ready to give credit where credit is due. You could already picture your manager say...

January 24, 2017

The other day I had my car at the dealers to get my winter tires fit in. Great customer service (apart from the price!). The next day, I received an email to fill in their customer satisfaction survey. First thought that popped into my head was “spam” so I ignored it....

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