Hi. I’m Connel.

Most people find numbers boring.

I love 'em. And I make them look really good.

I’ve been in the IT Service Management industry for over a decade, and if I’m not helping a fellow colleague solve a problem, you’ll find me digging through Service Now for data patterns.

With me, it’s all about change.


Bringing about change with calculated risks, backed with a data driven approach, keeps my job exciting and my team motivated.

I learn from multiple sources – books, blogs, certification and my managers.


I don’t like reinventing the wheel. I start with best practices, and tweak as required.

What do others say about me? They say I’m reliable, approachable, persistent and funny.

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